Client Services Analyst II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure the prompt and efficient delivery of client data files and letters intended for clients.

• Supervise the complete workflows as claims proceed through audit, quality assurance, and review stages.

• Conduct thorough quality-focused analysis and quality assurance of client data files and letters.

• Execute first-level analysis of errors associated with files, letters, and workflows utilizing tools, reports, and metrics.

• Examine intricate data sets to uncover trends, issues, and actionable insights.

• Carry out claim research as requested by Account Management or clients.

• Interpret client-specific requirements and processes between technical and non-technical stakeholders.

• Collaborate with implementation teams and internal stakeholders to ensure client deliverables align with requirements.

• Take part in client calls and provide updates on key performance indicators, reporting, and claim status.

• Monitor and promote enhancements related to recovery conversion, fallout management, and client service level agreements.

• Support initiatives focused on revenue cycle and recovery through data analysis and process improvement.

• Foster relationships with internal teams and external client contacts.

• Handle multiple priorities and deadlines while ensuring accuracy and attention to detail.

• Provide regular updates to leadership regarding workflow status, trends, and key metrics.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in client services or operations.

• Advanced skills in Microsoft Excel, including pivot tables, VLOOKUP, and various formulas.

• Strong analytical abilities to apply logic and processes for resolving data and workflow challenges.

• Exceptional attention to detail and experience in performing quality assurance on client data files, letters, or reports.

• Capability to create, document, and translate client-specific processes between technical and non-technical teams.

• Excellent written and verbal communication skills for engaging with clients and providing professional updates.

• Ability to manage multiple priorities and deadlines while ensuring accuracy and attention to detail.

• Proficiency in regularly using a computer, phone, and related peripherals.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career development.

• Comprehensive benefits package for full-time employees.

• Generous and flexible vacation policy.

• 401(k) employer matching program.

• Extensive health benefits.

• Educational assistance programs.

• Leadership and technical development academies.