Financial Services Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the daily financial operations that support toll transaction processing and billing activities.

• Oversee the funding of toll authority accounts, manage payment schedules, and monitor account balances.

• Supervise accounts receivable, validate invoices, provide collections support, and manage payment application processes.

• Ensure the precise processing of tolls, violations, fees, credits, adjustments, and customer payments.

• Direct both transaction-level and account-level reconciliation activities.

• Manage the reconciliation of toll authority invoices, customer invoices, electronic payments, credit card transactions, and clearing account balances.

• Oversee settlement activities involving interagency and interoperability matters.

• Investigate and resolve discrepancies related to transactions, payments, refunds, chargebacks, and adjustments.

• Develop financial dashboards, key performance indicators (KPIs), operational performance reports, and periodic financial reports.

• Support activities related to budgeting, forecasting, financial planning, customer programs, contract management, and business reviews.

• Present operational and financial performance results to leadership teams.

• Identify areas of revenue leakage, billing issues, payment processing challenges, and compliance risks.

• Maintain financial controls, ensure audit readiness, manage financial records, and uphold regulatory compliance.

• Collaborate with toll authorities, interoperability partners, vendors, Operations, Finance, Customer Service, and Technology teams.

• Assist with the integration of new toll authorities and financial processes.

• Prepare documentation for audits and support SOX, contract compliance, and regulatory reviews.

• Develop and document standard operating procedures.

• Lead, coach, and develop Financial Services Analysts, Reconciliation Specialists, and other related staff.

• Set performance objectives, conduct performance reviews, monitor workloads and staffing, and assist with recruiting, onboarding, and training efforts.

⛳️ Requirements

• Bachelor's Degree in Finance, Accounting, Business Administration, Economics, or a related field.

• 7+ years of progressively responsible experience in finance, accounting, financial operations, reconciliation, revenue management, or settlement operations.

• Proven experience in managing high-volume transaction environments.

• Experience with financial reporting, reconciliations, and operational controls.

• Ability to work effectively with cross-functional operational teams.

• Strong understanding of GAAP and financial controls.

• Advanced skills in reconciliation and financial analysis.

• Proficient in Excel and financial reporting tools.

• Experience with ERP, billing, and transaction management systems.

• Ability to analyze large data sets to identify trends and anomalies.

• Exceptional problem-solving and decision-making skills.

• Excellent verbal and written communication skills.

• Strong organizational and project management skills.

• Capability to manage multiple priorities in a fast-paced environment.

• CPA, CMA, MBA, or other professional certifications are preferred.

• Industry experience in electronic toll collection, tolling operations, intelligent transportation systems, mobility services, fleet management, payment processing, or transportation operations is a plus.

🏝️ Benefits

• Remote office environment.

• Occasional travel may be required to customer facilities, toll authorities, operational centers, or company offices.