Financial Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance partner fund flows and operational controls that facilitate new products, strategic initiatives, and the Bank's Banking-as-a-Service ecosystem.

• Create reconciliation processes aimed at reducing manual involvement and eliminating unreconciled transactions through automation and data integrity.

• Oversee the investigation and resolution of intricate financial and operational challenges across the Bank's BaaS partner portfolio.

• Evaluate financial operations, reconciliations, and partner activities to pinpoint root causes, operational risks, and areas for enhancement.

• Collaborate with Product and Engineering teams to devise automation, reporting, and scalable operational solutions.

• Conduct operational analyses and control validations during partner implementations, escalations, audits, and other vital business occurrences.

• Examine operational and financial data using advanced Excel, SQL, and business intelligence tools.

• Create reporting, automation, and technology-driven solutions that enhance scalability, operational efficiency, and data quality.

• Utilize AI and emerging technologies to expedite analysis, documentation, reporting, and decision-making.

• Convert business requirements into scalable technical solutions by closely collaborating with Product and Engineering teams.

• Spearhead cross-functional initiatives across Financial Operations, Product, Engineering, Finance, Risk, Compliance, and external fintech partners.

• Work with Product and Engineering to ensure operational, accounting, reconciliation, and reporting preparedness prior to new partner launches.

• Facilitate root cause resolution with external partners, ensuring that reconciliation issues, data quality concerns, and operational shortcomings are swiftly identified, communicated, and addressed.

• Streamline complex operational challenges by designing scalable, repeatable business processes.

• Formulate business requirements, standard operating procedures, process documentation, and implementation strategies.

⛳️ Requirements

• A minimum of five (5) years of experience in banking, fintech, payments, treasury, consulting, financial operations, or Banking-as-a-Service (BaaS).

• In-depth knowledge of banking operations, payment systems, and fund flows, such as ACH, FedNow, Fedwire, RTP, card networks, settlements, returns, and disputes.

• Proven experience in designing, implementing, and continuously enhancing reconciliation processes, financial control frameworks, and operational protocols.

• Background in supporting SOX controls, internal controls, audits, or regulatory examinations within a regulated financial services setting.

• Strong analytical and problem-solving capabilities with the ability to convert complex operational challenges into scalable business solutions.

• Experience in analyzing large transactional datasets using SQL and contemporary data platforms (preferably Databricks), with a solid understanding of data pipelines and ELT workflows.

• Expertise in creating automation, reporting solutions, and technology-enabled process enhancements.

• Experience in leveraging AI tools to enhance analysis, documentation, reporting, and operational efficiency.

• Familiarity with Python, APIs, workflow automation, or low-code/no-code platforms is preferred.

• Advanced skills in Microsoft Excel, including Pivot Tables, Power Query, complex formulas, and handling large datasets.

• Proven ability to lead cross-functional initiatives and collaborate effectively with Product, Engineering, Finance, Risk, Compliance, and Operations teams.

• Outstanding written, verbal, organizational, and project management skills, with the capacity to manage multiple priorities in a fast-paced environment.

🏝️ Benefits

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

• Long-Term/Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

• Holidays: Enjoy 11 paid holidays throughout the year.