Financial Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess all patients currently undergoing treatment for eligibility in enrollment into patient support programs provided by life science companies and charitable foundations using reports and task lists through the AssistPoint® software platform.

• Confirm patients’ insurance benefits as necessary.

• Prepare financial cost estimates when required.

• Secure prior authorizations when needed.

• Evaluate patients’ financial capabilities in cases where insurance does not cover costs.

• Enroll patients in programs with the appropriate documentation via PDF or digital portal.

• Directly interact with on-site client staff to gather signatures on required paperwork and prescriptions for submission to patient assistance programs.

• Review and confirm that all patients, both for medical and pharmacy services, have been assessed and enrolled for assistance.

• Ensure proper workflow by collaborating closely with your Account Lead.

• Provide timely solutions to client issues, cultivate sustainable and ongoing relationships with clients, and demonstrate initiative and drive when addressing client inquiries.

• Investigate and resolve any outstanding concerns raised by clients.

• Uphold the dignity and confidentiality of patients.

• Assist with the training and orientation of new employees as assigned.

• Perform additional duties as assigned.

⛳️ Requirements

• Expertise in payer billing and requirements; experience with life science and charitable foundation patient support programs is preferred.

• Demonstrated experience in healthcare billing.

• Background in oncology and specialty practice is desirable.

• Proficient in all Microsoft Office applications.

• Exceptional attention to detail.

• Strong written and verbal communication abilities.

• Capability to collaborate effectively within a team environment.

• Aptitude for managing time efficiently, setting priorities, and adhering to deadlines.

• Strong organizational and administrative competencies.

• Willingness and desire to excel in a service-oriented culture.

• Quick and thorough learner.

• Committed to making a positive impact.

• Enjoys having fun!

🏝️ Benefits

• Diverse experiences. A shared passion.

• Equal opportunity employer dedicated to fostering a diverse and inclusive work environment.