988 Crisis Counselor, Bilingual – Spanish

This is a fully remote position, open to applicants in California.

📋 Description

• Provides crisis counseling services through telephone and chat platforms.

• Collaborates with shift supervisors to answer, manage, screen, and perform risk assessments on crisis calls.

• Acts as a mandated reporter in situations involving suspected abuse.

• Ensures the maintenance of accurate and comprehensive call reports.

• Completes continuing education requirements as mandated by the agency and the Suicide Prevention Center program.

• Aids in training new counselors and volunteers.

• Engages in community outreach and/or media events, including resource tables and presentations on suicide prevention.

• Participates in regularly scheduled meetings as requested or as required for the Suicide Prevention Center.

⛳️ Requirements

• Proficiency in the required language for the assigned program (Spanish).

• At least six months of relevant behavioral health experience, with a preference for one year of experience in crisis intervention or suicide prevention.

• Must possess a high school diploma or an equivalent qualification.

• Must be 18 years of age or older.

• Strong interpersonal skills are essential, including the ability to engage empathetically with individuals from diverse backgrounds and demonstrate high emotional intelligence.

• Excellent multi-tasking and time management abilities, capable of advancing multiple projects simultaneously while meeting deadlines.

• Proven ability to effectively navigate web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills necessary for real-time documentation.

• Must have high-speed internet with an active Ethernet connection, and a quiet, confidential workspace.

• Should be empathetic, flexible, and adaptable to various situations.

• Availability and flexibility to work within the program’s operating hours, including weekends and holidays, is required.

• Must be reliable and adhere to schedules based on program needs.

• Completion of yearly mandatory continuing education training is required.

• Knowledge of job-specific skills, including safety assessment, data collection, and triage, is necessary.

• A goal-oriented team player with substantial experience in large and complex systems.

• Commitment to team objectives and the philosophies of Didi Hirsch.

• Must successfully pass pre-employment screening, including a background check and live scan fingerprinting.

🏝️ Benefits

• Loan repayment programs