Financial Clearance Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service while adhering to scripted benefit verification in the HIS benefits screen.

• Maintain and update accounts within the workflow system with prompt and precise documentation.

• Identify relevant medical records to ensure patient safety and arrange necessary procedures as per physician directives.

• Accurately assign insurance plans and conduct electronic eligibility checks; document findings in the appropriate systems.

• Calculate patient financial responsibility and make efforts to collect payments via phone within 48 hours of service.

• Utilize appropriate systems to enhance communication with hospital gatekeepers and accurately log account activities and collection notes as necessary.

• Exhibit curiosity and a willingness to embrace innovations, including AI, to discover improved processes that reduce friction and enhance patient and client experiences.

⛳️ Requirements

• High School Diploma is required; an Associate’s degree is preferred.

• 1–2 years of experience in healthcare is preferred.

• Familiarity with admissions, billing, payments, and denials is essential.

• In-depth understanding of the patient insurance process, including authorization procedures and benefits verification.

• Knowledge of medical terminology and CPT/procedure codes is necessary.

• Experience in Patient Access with managed care/insurance and call center experience is highly preferred.

• Must be articulate, personable, reliable, and confident, possessing excellent communication skills.

• Customer service-oriented; builds trust and respect by consistently exceeding customer expectations.

🏝️ Benefits

• Competitive compensation and benefits packages that demonstrate a commitment to equitable and just workplaces.

• Wellness programs aimed at promoting associate health, including a comprehensive annual health risk assessment.

• A collaborative culture that enhances diversity and inclusion.

• Opportunities for growth, including traditional and online learning, tuition reimbursement, and coaching to support skill development, degrees, certifications, and CEUs.

• Recognition programs, including service awards, celebrations, and personal appreciation, along with annual associate surveys to identify areas for improvement.