Financial Aid Specialist

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Deliver essential support in the student funding process.

• Collaborate with the Student Account Specialist to finalize financial aid processing.

• Guide students through various forms involved in the financial aid process, including Federal financial aid.

• Advise students on their financial aid needs/options and clarify their rights and responsibilities.

• Carry out outreach initiatives to help students complete and submit necessary forms and documentation.

• Ensure adherence to federal, state, and accrediting agency regulations related to student enrollment, Federal Student Aid, Veterans Administration, and Department of Defense benefit eligibility.

⛳️ Requirements

• Bachelor’s degree is preferred.

• A minimum of 2 years of customer service experience is preferred.

• Familiarity with the administration of Federal Student Aid, VA, and TA funds is preferred.

• Experience in a remote working environment is preferred.

• Ability to communicate effectively both orally (in person and over the phone) and in writing.

• Proficiency in using financial aid software (e.g., Student Information System, NSLDS, COD, VAOnce, and EdConnect).

• Must exhibit strong analytical abilities along with professional phone and customer service skills.

🏝️ Benefits

• Contributions from the university towards health, dental, life, and disability insurance.

• Tuition waivers available for employees and their families.

• 12 official holidays provided.

• Immediate accrual of leave.

• Option to choose from retirement programs with university contributions ranging from 5% to 10% of the employee's salary.