Field Technician II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose and resolve customer issues and incidents to full satisfaction, adhering to established SLAs.

• Execute low-complexity services on products and solutions, particularly focusing on financial products and ATMs.

• Conduct minor repairs and component replacements on Level I equipment, such as PCs, workstations, peripherals, printers, and front-end POS systems.

• Deliver first-line maintenance for ATMs and kiosks.

• Support site preparation activities, including cabling, equipment installation, basic testing, and modular swaps.

• Carry out regular preventive maintenance on products for which you are accountable.

• Identify technical issues, perform minor repairs, and carry out module-level replacements.

• Foster and sustain positive customer relationships, ensuring effective local-level communication.

• Represent NCR Atleos with professionalism, upholding the company’s image and values.

• Adhere strictly to all safety protocols, especially when working on ATMs and in financial institutions.

• Store parts at home, manage the receiving and sending of materials, and maintain an up-to-date inventory.

• Resolve incidents or escalate them to a supervisor, territory manager, or Control Tower when warranted.

⛳️ Requirements

• Prior experience in IT related to PC hardware maintenance and technical support, particularly with ATMs (automated teller machines) or in telecommunications.

• Familiarity with Windows operating systems.

• Proficient with basic maintenance tools and the Microsoft Office Suite.

• Must reside in the state of Ceará.

• Registration with the CFT is required.

• Must have a valid driver’s license (CNH), category B or higher.

• Proof of COVID-19 vaccination (two doses) is necessary.

• Willingness to travel within the state of Ceará.

• Availability to work shifts as determined by management, including weekends and nights.

• Must possess a proactive and dynamic attitude.

• Responsible and capable of working independently.

• Ability to perform well under pressure and meet deadlines.

• Strong problem-solving abilities.

• Excellent interpersonal communication skills and a customer-oriented mindset.

🏝️ Benefits

• Opportunities for learning and making a tangible contribution.

• An innovative culture with chances for new professional experiences.