Field Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer issues and incidents by achieving complete resolutions in line with established SLAs.

• Provide services on low-complexity products and solutions, particularly focusing on financial products and ATMs.

• Conduct minor repairs and component replacements on Level I equipment, including PCs, workstations, peripherals, printers, and front-end POS systems.

• Execute first-line maintenance on ATMs and kiosks.

• Assist with site preparation tasks, including cabling, equipment installation, basic testing, and modular replacements.

• Perform scheduled preventive maintenance on products under your jurisdiction.

• Identify technical failures and carry out minor repairs and module-level replacements.

• Store spare parts at home, manage the receipt and shipment of materials, and maintain an updated inventory.

• Respond directly to customer inquiries by resolving incidents or escalating them to the supervisor, territory manager, or Control Tower.

• Foster and maintain positive relationships with customers, ensuring clear and effective communication at the local level.

• Represent NCR Atleos in a professional manner while upholding the company’s image and values.

• Rigorously adhere to all safety protocols, especially when working on ATMs and at financial institutions.

⛳️ Requirements

• Prior experience in IT, encompassing PC hardware maintenance and technical support; ATM servicing; or telecommunications.

• Familiarity with Windows operating systems.

• Proficiency in using basic maintenance tools and Microsoft Office.

• Must reside in the state of Mato Grosso do Sul.

• Registration with the CFT (Federal Council of Industrial Technicians) is required.

• A valid driver’s license, Category B or higher, is necessary.

• Proof of COVID-19 vaccination (two doses) is mandatory.

• Willingness to travel within the state of Mato Grosso do Sul.

• Availability to work shifts as scheduled by management, including weekends and overnight hours.

• A proactive and dynamic mindset is essential.

• Responsible and capable of working independently.

• Ability to perform under pressure and meet deadlines.

• Strong problem-solving capabilities.

• Excellent interpersonal communication skills with a customer-focused approach.

🏝️ Benefits

• Equal employment opportunity.

• Training, promotion, and compensation based on job-related qualifications, skills, and performance.

• Opportunity for virtual/remotely work, depending on the position’s location.