Field Technical Services Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Act as the main technical resource for customer equipment and operational challenges

• Diagnose issues with flow control equipment and determine the root causes of performance problems

• Perform on-site evaluations and regular customer visits to assess equipment status and operational practices

• Formulate suggestions to enhance equipment performance, reliability, and safety

• Evaluate customer storage methods for refractory materials and spare components

• Assist with the installation, startup, and commissioning of flow control systems and associated equipment

• Collaborate with Sales and Engineering teams to design and implement customer trials and project rollouts

• Oversee new equipment installations to guarantee effective startup and operational readiness

• Organize technical support efforts and provide guidance during critical project phases

• Provide technical training on equipment operation, maintenance, and safety protocols

• Cultivate customer relationships through proactive communication and technical advisory

• Aid customers in maximizing the value, efficiency, and lifespan of installed equipment

• Work together with Engineering, R&D, Quality, and Product Management teams on product enhancements and new product initiatives

• Share field feedback and customer insights for equipment innovation and performance improvements

• Mentor and assist less experienced technical service team members as required

• Travel frequently to customer locations across North America for installations, commissioning, equipment assessments, training, and ongoing technical support

⛳️ Requirements

• High school diploma or equivalent with technical training in mechanical maintenance or a similar field

• Strong mechanical skills and troubleshooting capabilities

• Exceptional communication and customer service abilities

• Proficient in Microsoft Office applications

• Willingness to travel extensively to customer sites throughout North America

• Capability to work safely in industrial manufacturing settings

• Preferred: Experience supporting industrial equipment in steel manufacturing, metals, refractory, or other heavy industrial sectors

• Preferred: Background in commissioning, field service, maintenance, or technical support roles

• Preferred: Understanding of steel mill operations and production processes

• Preferred: Associate's or Bachelor's degree in Mechanical Engineering, Engineering Technology, or a related field

• Preferred: Experience collaborating across engineering, quality, operations, and commercial teams

🏝️ Benefits

• Fully remote work model

• Opportunity to collaborate with a global supplier of refractory products, systems, and solutions

• Customer-facing technical position with interaction across engineering, sales, product management, operations, R&D, and quality teams

• Mentoring and professional growth through technical collaboration and support of less experienced personnel