Field Team Manager

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Lead and guide a team of HVAC field service technicians in the installation, servicing, and maintenance of HVAC systems designed for data center environments.

• Develop and implement service protocols and best practices for HVAC operations in data centers, ensuring compliance with industry standards and governmental regulations.

• Collaborate with project managers and stakeholders in data centers on preventive maintenance, system failure responses, and tailored solutions.

• Uphold safety guidelines and promote a culture focused on safety.

• Monitor and enhance inventory to ensure service vehicles are equipped with necessary parts and tools.

• Coordinate with sales and marketing teams on strategies for data center HVAC services.

• Manage customer experience through the C2 customer complaint system.

• Support services sales promotions, tools, and objectives.

• Provide feedback to Service Sales regarding scope definition, cost to perform, and share leads.

• Offer feedback to Service Engineering on the quality and availability of technical support.

• Share leads with Sales Project Management and Service Sales teams.

• Participate in recruitment activities as required.

• Advise supervisors or relevant personnel about schedule conflicts, service issues, equipment concerns, employee matters, and other job-related topics.

• Conduct orientation for new hires, field training, and ongoing education.

• Perform quality assurance checks in the field.

• Provide back-office service administration, including timesheet entry, expense report review and submission, and service report creation and evaluation.

⛳️ Requirements

• 5-7 years of considerable experience in the HVAC industry, particularly within data center environments.

• At least 3 years in a leadership position overseeing a team of technicians.

• Extensive knowledge of the specific requirements and challenges related to data center HVAC systems.

• Strong understanding of data center infrastructure and operational procedures.

• Experience with advanced monitoring and management systems utilized in data centers.

• Exceptional problem-solving skills combined with a keen attention to detail.

• Willingness to travel (on short notice) to various site locations to fulfill business needs as required.

• Familiarity with data center certifications such as CDCMP, CDCP, or equivalents is advantageous.

• Relevant certifications in HVAC; EPA Certification is highly preferred.

• Experience with refrigeration and controls is strongly preferred.

• Strong computer proficiency, including expertise in Microsoft Office Suite.

• Outstanding communication and customer service skills.

• Ability to effectively collaborate with cross-functional teams to achieve performance goals and support the mission and vision of the Data Center Business.

• Clean driving record and willingness to frequently travel to various job sites.

• Medium Work: Capable of exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

• Physical activities include climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting.

• Close visual acuity required for activities such as preparing and analyzing data, viewing computer terminals, and extensive reading.

• Offers are contingent upon passing a pre-employment drug test and background check, as applicable for the role.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401K plan.

• Paid Time Off (PTO).

• Referral bonuses.