Customer Experience Consultant

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take charge of first-line support for daily operational and technical inquiries from our standard support clients.

• Analyze service statistics and compile comprehensive reports.

• Oversee and monitor issues to ensure thorough and accurate resolutions.

• Drive customer initiatives and manage all aspects of the customer project lifecycle.

• Act as the customer's advocate to guide the sales process and influence the product roadmap.

• Offer operational assistance for all issues related to our platforms for customers under your oversight.

⛳️ Requirements

• A bachelor's degree in business, finance, computer science, or a related field.

• Over 3 years of experience in consultancy, project management, implementation management, and/or fraud management.

• Strong customer service orientation and excellent relationship-building abilities.

• Proficient in MS Word, Excel, and PowerPoint.

• Fluency in Spanish; Portuguese is a plus.

• Familiarity with JSON, Tableau, Looker, and/or Databricks.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Paid time off