Field Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to client locations throughout Georgia to assist members in understanding their Sidecar Health plans.

• Serve as on-site support for client groups and members following enrollment and during peak times of need.

• Collaborate with our Account Management team to foster and develop positive connections with key personnel and HR departments at client organizations.

• Operate in a conventional member care role, handling calls, responding to web chats, and addressing emails.

• Deliver exceptional customer service promptly and positively.

• Cultivate rapport and sustain positive relationships with current members to comprehend their needs and guarantee a memorable member experience.

⛳️ Requirements

• Must have access to dependable personal transportation and be willing/able to travel throughout Georgia as needed to serve groups and members on-site (travel expenses will be reimbursed).

• Demonstrated reliability, strong communication skills, and accountability to work effectively and independently.

• Ability to resolve issues in real-time, transforming challenges and complaints into solutions and successes.

• Capability to educate members on Sidecar Health best practices.

• Eagerness to grow and advance within the company (high visibility with other teams presents advancement opportunities).

• Strong empathy and relationship-building skills.

• Flexible schedule availability.

• Bilingual candidates are preferred.

• Experience in healthcare and/or insurance is preferred.

🏝️ Benefits

• Competitive salary and equity offerings.

• Comprehensive Medical, Dental, and Vision coverage.

• 401k retirement plan.

• Paid vacation and company holidays.

• Opportunity to contribute to a rapidly expanding mission-driven organization that is transforming healthcare in the U.S.