Field Support Representative

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Delivers on-site customer support for installations, training sessions, and troubleshooting.

• Installs equipment and verifies its functionality.

• Educates customers on the effective use of products and services.

• Addresses customer inquiries through technical support.

• Develops and executes strategies for resolving complex issues.

• Assists with new installations and facilitates incident resolution.

• Communicates additional product requirements identified at customer locations.

• Keeps records of visits and customer interactions.

⛳️ Requirements

• Minimum of three (3) years of experience in a veterinary clinic.

• Qualification in Veterinary Medicine, Veterinary Nursing, or a related field.

• Strong communication skills with both clients and colleagues.

• Ability to cultivate strong relationships.

• Proficient in planning and prioritizing tasks in a fast-paced environment.

• Exceptional active listening abilities.

• Comfortable using technology, including computers, tablets, and smartphones.

• Experience with computer networks is advantageous.

• Valid driving license in Portugal.

• Willingness to travel up to 70% of the time.