Field Services Engineer, Senior

📋 Description

• Execute installations, inspections, verification, and both corrective and preventive maintenance to guarantee the effective operation of CAS Affera systems.

• Maintain and provide technical records and documentation in accordance with regulatory standards.

• Share insights gained from field experiences with office colleagues and offer updates to the database.

• Contribute to service processes to foster ongoing improvement and development within the Field Service organization.

• Offer feedback to Engineering and Manufacturing regarding enhancements to Affera products.

• Engage in the creation and delivery of technical training for our distributors, partners, agents, and technically qualified representatives of the customer base.

• Assist in ensuring the seamless introduction of new products to customers by taking part in design improvement discussions.

• Investigate, analyze, and identify trends in technical data pertaining to Affera products.

• Take part in special projects as assigned by the US Field Service Manager or their delegate.

• Provide technical training to physicians, EP technicians, and department managers at customer locations.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 4 years of experience in technical, clinical field service, technical internship, or clinical customer support.

• Capability to apply engineering principles, including electrical, mechanical, thermodynamic, and biomedical, to troubleshoot without complete technical documentation.

• Proficiency in diagnosing medical equipment issues and troubleshooting problems.

• Strong English writing and verbal communication skills.

• Exceptional time management abilities and attention to detail.

• Willingness to travel frequently, including potentially to international locations.

• Ability to work autonomously, demonstrating self-motivation and independence without direct supervision.

• Extensive experience in direct, face-to-face customer interaction.

• Ability to collaborate closely with customers, address their concerns, and devise strategies to enhance their confidence and satisfaction with Affera products and services.

• For degrees obtained outside the United States, a qualification that meets the criteria of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan.