Field Services Engineer III

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Conduct installations, inspections, verification, and both corrective and preventive maintenance to guarantee the effective operation of CAS Affera systems.

• Maintain and provide technical records and documentation in accordance with regulatory standards.

• Share insights from field experiences with office colleagues and update the database accordingly.

• Contribute to service processes to promote ongoing enhancement and advancement of the Field Service organization.

• This encompasses the creation and upkeep of service documentation and procedures.

• Offer feedback to Engineering and Manufacturing regarding updates to Affera products.

• Engage in the development and implementation of technical training for our distributors, partners, agents, and technically qualified customer representatives.

• Assist in the seamless introduction of new products to customers by taking part in discussions on design improvements.

• Investigate, analyze, and identify trends in technical data related to Affera products.

• Take part in special projects as assigned by the US Field Service Manager or their representative.

• Provide technical training to physicians, EP technicians, and department managers at client sites.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Four years of experience in technical, clinical field service, technical internships, or clinical customer support.

• Bachelor’s degree in an Engineering discipline is preferred.

• Capability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical concepts to troubleshooting in the absence of complete technical documentation.

• Proficient in troubleshooting issues and technically diagnosing medical equipment.

• Strong writing and verbal communication skills in English.

• Excellent time management abilities and attention to detail.

• Willingness to travel frequently, including potential international assignments.

• Ability to work autonomously, demonstrating self-motivation and the capacity to operate without direct supervision.

• Significant direct customer interaction and engagement.

• Competence in closely collaborating with customers, addressing their concerns, and formulating plans to enhance their confidence and satisfaction with Affera products and services.

🏝️ Benefits

• Health, dental, and vision insurance

• Health Savings Account

• Healthcare Flexible Spending Account

• Life insurance

• Long-term disability leave

• Dependent daycare spending account

• Tuition assistance/reimbursement

• Simple Steps (global well-being program)

• Incentive plans

• 401(k) plan with employer contribution and matching

• Short-term disability

• Paid time off

• Paid holidays

• Employee Stock Purchase Plan

• Employee Assistance Program

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)