Field Service Technician – Level I

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide thorough classroom, online, and hands-on technical training.

• Acquire expertise in the installation, maintenance, calibration, troubleshooting, and repair of Coordinate Measuring Machines and associated metrology instruments.

• Support senior technicians in equipment installations, customer service interactions, preventive maintenance, calibrations, troubleshooting, and repairs.

• Carry out assigned service tasks under supervision and independently after completing necessary training.

• Identify basic mechanical, electrical, electronic, software, and system-related problems.

• Refer complex technical challenges to senior technicians or technical support teams.

• Examine equipment and suggest follow-up actions.

• Utilize authorized tools, diagnostic instruments, and service protocols.

• Deliver prompt, solution-oriented customer support and relay service findings and equipment status.

• Manage customer expectations and facilitate the resolution of client concerns with internal teams.

• Prepare service reports, work orders, calibration records, expense reports, and other necessary documentation.

• Keep precise records of equipment, services, expenses, and inventory.

• Oversee assigned tools, spare parts, consumables, and inventory management.

• Collaborate with service, deployment, receiving, and warehouse teams.

• Adhere to health and safety regulations, quality standards, security protocols, customer-site requirements, and service procedures.

• Safely operate company vehicles and material-handling equipment.

• Perform additional related tasks as needed.

⛳️ Requirements

• Proficiency in both written and spoken English and French is mandatory.

• Possession of a college diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a similar technical field.

• An equivalent combination of pertinent technical training and hands-on work experience may be acceptable.

• Prior experience in the installation, maintenance, repair, or troubleshooting of industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred.

• Familiarity with CMMs, precision measurement systems, or industrial metrology tools is considered an advantage.

• Required working knowledge of Microsoft Windows operating systems.

• Previous experience in customer service or field service is seen as beneficial.

• Strong aptitude in mechanical, electrical, electronic, and computer domains.

• Capability to grasp technical concepts, equipment, software, and service methods.

• Basic skills in diagnostics, analysis, and troubleshooting.

• Ability to read and interpret technical manuals, diagrams, drawings, and instructions.

• Excellent verbal and written communication abilities.

• Proficient in clearly and professionally explaining technical information.

• Strong skills in customer service and relationship development.

• Well-organized, with effective planning and time management skills.

• Ability to produce accurate service and expense documentation.

• Capacity to juggle multiple assignments and adapt to shifting priorities.

• Ability to perform effectively under pressure in a dynamic service environment.

• Competence to work independently after the requisite training is completed.

• Ability to collaborate effectively with senior technicians and other internal teams.

• A professional, reliable, and solution-oriented mindset.

• Dedication to workplace safety, service excellence, and ongoing learning.

• Required knowledge of Microsoft operating systems.

🏝️ Benefits

• Medical coverage

• Vision insurance

• Dental coverage

• Retirement Pension Plan (RPP)

• Employee Assistance Program

• Paid time off, including vacation, personal days, and sick leave