Field Service Technician – HVACR

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support for Retail Solutions products, services, and commissioning services for new installations, retrofits, and existing locations.

• Build, promote, and sustain strong relationships and communication with customers, colleagues, sales representatives, and other stakeholders.

• Diagnose and resolve basic HVAC mechanical, electrical, and control issues.

• Engage with customers upon arrival and prior to departing from job sites.

• Conduct regular meetings with customers to identify operational challenges.

• Clarify the services rendered and outstanding concerns; suggest improvements, upgrades, or replacements.

• Encourage sales of additional work.

• Oversee assigned tasks to ensure professional, efficient execution and customer satisfaction.

• Aid in loading and commissioning system- and network-level controllers.

• Confirm complete system functionality and troubleshoot alongside subcontractors and other trades.

• Supply field-change information for as-built drawings and software documentation.

• Stay updated on safety bulletins and safety field-change notifications.

• Adhere to safety guidelines in a responsible manner.

⛳️ Requirements

• An Associate’s (AA) degree or equivalent from a two-year college or technical school, or equivalent work experience.

• A minimum of 2 years of experience with HVAC controls or building automation systems, including commissioning and startup.

• Proficient computer skills.

• Strong interpersonal and communication abilities.

• Capable of conveying technical information to both technical and non-technical audiences.

• Authorized to work in Canada and travel to the United States without sponsorship, now or in the future.

• Willingness to undertake some overnight travel as necessary.

• Preferred: A two-year degree in electronics or mechanical systems.

• Preferred: Two years of experience in installing electronic and/or mechanical systems.

• Preferred: 313A Certification.

• Preferred: Bilingual proficiency in English and French.

🏝️ Benefits

• Development of marketplace knowledge, skills, and competencies.

• Comprehensive training programs from onboarding to senior leadership.

• Medical insurance options.

• Dental and vision insurance coverage.

• Defined contribution pension plan.

• Flexible time-off policies.

• Paid parental leave benefits.

• Vacation leave entitlements.

• Holiday leave provisions.

• An inclusive workplace with employee resource groups.