Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist with daily equipment maintenance and uphold customer service standards.

• Diagnose, resolve, and repair issues related to nitric oxide delivery devices.

• Visit customer locations and engage with hospital personnel regarding device functionality and customer feedback.

• Record maintenance activities in internal device/system logs, adhering to GDP and regulatory requirements.

• Conduct monthly maintenance, calibration, and sensor replacements following manufacturer specifications.

• Maintain regulatory and corporate documentation for maintenance, deliveries, and shipments.

• Organize the packing and shipment of devices requiring off-site maintenance.

• Procure new and replacement devices to reduce customer downtime.

• Ensure adequate inventory of devices and parts.

• Deliver Noxivent cylinders to clients.

• Manage equipment deployments for evaluations, demonstrations, and customer onboarding.

• Handle off-shift customer inquiries and perform on-site visits for immediate issue resolution.

• Plan and implement software updates, system enhancements, and quality activities in the field.

• Analyze device performance and utilization data, identify trends, suggest improvements, and promote operational enhancements.

• Gather monthly usage statistics from deployed devices.

• Execute other assigned responsibilities.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• A technical degree is preferred.

• A clean driving record is essential.

• At least one year of experience in equipment repair is required.

• Previous experience in biomedical equipment repair is advantageous.

• A minimum of one year in a customer-facing or customer service position is preferred.

• Basic computer proficiency is a must.

• Excellent written and verbal communication skills are required.

• Capable of lifting 50–70 pounds as needed.

• Must be able to bend, stoop, squat, and lift multiple times throughout the day.

• Willingness to travel approximately 75% of the time, with limited overnight travel.

• Comfortable in a fast-paced environment managing multiple tasks and projects.

• Ability to organize and oversee large volumes of files, tasks, schedules, and information.

• Must possess strong teamwork skills.

• Comfortable engaging with individuals at all levels of the organization across various sites.

• Proven ability to exercise independent judgment, prioritize complex tasks, and manage operational demands in a multi-site territory.

• Strong interpersonal skills with the ability to influence and collaborate with both internal and external stakeholders.

• Proficiency in Microsoft Office Suite and digital tools, along with data and reporting systems.

• Ability to meet credentialing standards and work in clinical or manufacturing settings.

• Capable of standing or walking for extended periods and lifting/moving moderate loads of 50–70 pounds.

• Weekend work may be necessary based on operational requirements.

🏝️ Benefits

• Fully remote work arrangement.

• Limited overnight travel.

• Opportunity to work cross-functionally and influence field service strategy.

• Chance to contribute to significant patient outcomes.