Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Provide exceptional technical customer service and support.

• Oversee multiple customers and projects simultaneously.

• Identify and resolve mechanical, electrical, and controls-related technical issues with equipment, implementing effective solutions.

• Utilize remote access software to monitor the performance and effectiveness of equipment.

• Execute testing and commissioning of control systems, ensuring they are functional, reliable, and safe.

• Carry out modifications, upgrades, and routine maintenance on existing equipment to fulfill customer requirements.

• Deliver outstanding service to customers while collaborating professionally with fellow technical service and engineering teams.

• Educate customers on equipment operation and maintenance practices.

• Generate timely, precise, and detailed service reports.

• Understand customer needs and provide suitable recommendations and modifications as necessary.

• Coordinate field service appointments and customer troubleshooting inquiries using Salesforce – Field Service Lightning.

⛳️ Requirements

• Demonstrated experience and aptitude in field and technical service.

• Proficient in troubleshooting, testing, repairing, and servicing technical equipment.

• Flexibility to work varied shifts and adapt to changing schedules.

• Willing to travel up to 70% of the time, primarily within the USA.

• Availability to work extended hours and weekends as needed.

• Capability to effectively organize, schedule, and execute work tasks with minimal supervision.

• Ability to read and interpret technical manuals, blueprints, and diagrams.

• Knowledge of the safe use of hand tools and power equipment.

• Strong verbal and written communication skills.

• Well-developed problem-solving and troubleshooting abilities.

• Comprehensive technical knowledge of process and/or industrial automation.

• Mechanical aptitude and the capability to perform mechanical and physical tasks.

• Ability to assist customers during and after hours on a scheduled basis.

• Experience with brewing, food, and beverage processing equipment is a plus.

• Must be ambitious, adaptable, and enjoyable to work with.

• Highly organized, possessing strong time management skills and a solid work ethic.

• Technical curiosity is essential.

• Exceptional attention to detail.

• Preferred 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems.

• An associate's or technical degree in engineering or a related field is required.

🏝️ Benefits

• Total compensation includes your salary.

• Comprehensive medical and dental programs.

• Life insurance coverage.

• Generous paid time off program.

• Retirement savings plan with company matching.

• Immediate eligibility for benefits starting on the first day of employment.