Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee all facets of customer service and client care

• Proficiently diagnose and repair various high-speed cash-handling machinery

• Monitor and manage inventory of parts and tools

• Keep up-to-date with advancements in technical and functional aspects of GLORY equipment

⛳️ Requirements

• Currently pursuing or have completed professional training in electro-mechanics, electrical engineering, or possess equivalent work experience

• Preferred certifications in relevant areas such as mechanics, electronics, automation, or data processing

• Strong customer service and communication abilities

• Proficient in using personal computers, particularly Microsoft Office, and navigating network sites and email

• Logical troubleshooting skills with the ability to identify issues at the PCB or component level

• Competent in interpreting electrical schematics, logic diagrams, and mechanical drawings

• Understanding of AC/DC power distribution, as well as digital and analog circuitry

• Experience in repairing high-speed paper handling devices, including check sorters, mail sorters, and currency sorters; familiarity with ATMs or copiers is advantageous

• Preferred 3-5 years of technical field service repair experience, such as in aviation, medical equipment, vending machine repair, or military repair

• Must possess a valid driver’s license

• While some knowledge of computers is necessary, the primary focus of this role is on electro-mechanical repair

• A company van will be provided, and you will travel from your home to customer sites daily; therefore, residing within a reasonable distance from the assigned area is essential

• Must be capable of lifting up to 50 pounds without assistance

• Must be able to sit and/or stand for extended periods, as well as frequently kneel, bend, squat, sit, and twist

• Must be willing to work at various customer locations, including financial institutions, casinos (gaming licensing may be required post-hire), truck stops, recreational parks, and retail stores

• Availability to work weekends and/or holidays on a rotating basis to meet business needs is required

• Must be prepared for an on-call rotation, typically every 3 to 5 weeks, including evenings and weekends; 24/7 availability may be necessary on rare occasions

• Ability to drive to customer sites during working hours is essential

• Occasional travel outside the assigned territory, including air travel and overnight stays, may be required

• Capability to manage limited accessibility at job sites

• Ability to work independently with minimal supervision

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution towards your retirement by Glory, even if you do not participate. Additionally, Glory matches 3% of your contribution up to 6%

• Health insurance – Choose from three medical plans with high, medium, and low deductibles through Blue Cross Blue Shield

• Paid Parental Leave

• MDLive – 24/7 access to a Virtual Doctor and a Nurse Line

• Dental insurance

• Vision insurance

• FSA / Dependent Care

• Voluntary Life Insurance

• Basic Life insurance and AD&D – Company paid

• Short Term Disability, Long Term Disability, and Employee Assistance Program – Company paid

• Paid Vacation – Start with a prorated amount of hours in your first year based on your start date; earn 80 vacation hours in your first full year, with increases based on years of service

• Paid Sick days in accordance with City/State requirements

• Paid Holidays – 9 to 11 days depending on your start date

• Professional development assistance

• Education assistance

• Adoption Assistance

• Legal and ID Theft plans

• Annual Bonus opportunity

• Opportunities for internal promotions and career advancement

• Company Vehicle/Insurance – This benefit applies only to certain positions