Field Service Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Ensure comprehensive customer satisfaction.

• Identify system issues and perform necessary repairs.

• Keep customers informed about the status of maintenance or system downtime.

• Carry out machine installations, Engineering Change Notices affecting system upgrades, and Hardware/Software upgrades that may require technical support.

• Undertake any additional responsibilities as assigned within the scope of the position. The statements above are intended to outline the general nature and level of work performed by individuals in this role. They are not meant to be a comprehensive list of all responsibilities, duties, and skills required for personnel in this classification.

• Comply with safety regulations and policies, complete mandatory Environmental Health & Safety training, and promptly report any job site accidents (related to injury or property damage).

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent experience.

• Certification in relevant fields such as mechanics, electronics, automation, or data processing is preferred.

• Exceptional customer service and communication skills.

• Proficient in personal computers, particularly Microsoft Office, network navigation, and email communication.

• Strong logical troubleshooting abilities and the capacity to identify issues at the PCB or component level.

• Capability to effectively interpret electric schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling machines such as check sorters, mail sorters, and currency sorters; experience with ATMs or copiers is preferable.

• 3-5 years of preferred technical field service repair experience, including aviation, medical equipment, vending machine repair, and/or military repair experience.

• Must possess a Valid Driver’s License.

• While basic computer knowledge is necessary, this position primarily focuses on electro-mechanical repair.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution towards your retirement by Glory, even if you do not participate. Additionally, Glory matches 3% of your contribution up to 6%.

• Health insurance – choose from three medical plans: High, Medium, and Low deductible through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – 24/7 Virtual Doctor and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care options.

• Voluntary Life Insurance.

• Basic Life insurance and AD&D – covered by the company.

• Short Term Disability / Long Term Disability / Employee Assistance Program – all covered by the company.

• Paid Vacation – begin with a prorated amount of hours in your first year based on your start date. Earn 80 vacation hours in your first full year, with an increase based on years of service.

• Paid Sick Days as per City/State requirements.

• Paid Holidays – 9 to 11 days based on your start date.

• Professional development assistance.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft protection plans.

• Annual bonus opportunity.

• Opportunities for internal promotions and career advancement.

• Company Vehicle/Insurance – applicable only to certain positions.