Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Conduct remote work at customer locations, installing and maintaining equipment while also offering customer training and support as needed.

• Diagnose and repair injection molding machines and robots, performing tests and inspections on all mechanical, hydraulic, pneumatic, electrical, electronic, or software components, including calibrations to enhance performance.

• Carry out software and hardware installations.

• Execute all necessary safety checks on equipment.

• Educate customers about the equipment and guide them on proper operation.

• Oversee the resolution of customer issues, including the ordering and installation of replacement parts when required.

• Order replacement parts by diagnosing problems with control systems and develop a systematic approach to resolve machine issues and replace parts as necessary.

• Train other Service Technicians and/or customer operators on the maintenance and safe operation of injection molding systems.

• Maintain ongoing communication with Central Service/Manufacturing/Parts Center to seek solutions to problems faced in the field.

• Regularly provide written reports to the Service Manager.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate's or Bachelor's degree is preferred.

• Minimum of 5 years experience in troubleshooting or processing injection molding, or prior experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in reading blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.

• Experience with injection molding machines, possessing a well-rounded skill set in electrical, mechanical, hydraulic, and computer systems, with the ability to provide basic training to customers and employees.

• Strong knowledge and understanding of the injection molding process.

• Capable of systematically troubleshooting issues.

• Familiar with microprocessor programming.

• Knowledgeable about materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Excellent communication and interpersonal skills with a strong customer service focus.

• Ability to handle difficult or dissatisfied customers with tact and diplomacy.

• Committed team player with a positive demeanor.

• Familiarity with ENGEL machines and robots is a plus.

• Must possess a valid Passport and a driver's license in good standing that includes REAL-ID.

🏝️ Benefits

• Health, dental, and vision insurance available from the first day of hire (no waiting period, with robust coverage at an affordable price).

• 401k plan with matching contributions.

• More than 3 weeks of paid time off (PTO).

• Employer-paid life insurance.

• Long-term and short-term disability coverage.

• Employee-centric work environment.

• Comprehensive vehicle program including a monthly stipend and mileage reimbursement.

• $75 per diem for travel while on the road.

• Tool reimbursement provided.

• Cell phone and laptop provided.

• Only occasional voluntary travel on weekends.