Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Diagnoses and repairs injection molding machines and robots, which includes performing tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components, along with calibrations to enhance performance.

• Executes software and hardware installations.

• Conducts all necessary safety checks on equipment.

• Instructs customers on equipment usage and proper operational procedures.

• Oversees the resolution of customer issues, including the ordering and installation of replacement parts as needed.

• Orders replacement parts based on diagnoses of control system issues and formulates an organized strategy for addressing machine problems and repairing/replacing parts as necessary.

• Trains other Service Technicians and/or customer operators on the maintenance and safe operation of injection molding systems.

• Maintains ongoing communication with Central Service/Manufacturing/Parts Center to resolve problems encountered in the field.

• Regularly provides written reports to the Service Manager.

⛳️ Requirements

• High School Diploma is required.

• An Associate's or Bachelor's degree is preferred.

• A minimum of 5 years in injection molding troubleshooting or processing, or previous experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in reading blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.

• Experience with injection molding machines, possessing a well-rounded skill set in electrical, mechanical, hydraulic, and computer systems, and able to provide basic training for customers and employees.

• Solid understanding of the injection molding process.

• Capability to troubleshoot issues in a systematic manner.

• Knowledge of microprocessor programming.

• Familiarity with materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Preference for familiarity with ENGEL machines and robots.

• Must possess a valid Passport and a driver's license in good standing, which includes REAL-ID.

🏝️ Benefits

• Health, dental, and vision insurance effective from the first day of hire (no waiting period and robust coverage at an affordable price).

• 401k plan with matching contributions.

• Over 3 weeks of Paid Time Off (PTO).

• Employer-paid life insurance.

• Long and short-term disability coverage.

• Employee-centric work environment.

• Comprehensive vehicle program (monthly stipend plus mileage reimbursement).

• $75 per diem for travel while on the road.

• Tool reimbursement program.

• Company-provided cell phone.

• Company-provided laptop.

• Occasional voluntary travel on weekends.