Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Acquire knowledge of practices and procedures related to Field Service Technicians.

• Diagnose hardware and software malfunctions using diagnostic tools and thorough analysis.

• Conduct repairs at the component level for hardware.

• Clean and fine-tune mechanical components.

• Set up and install relevant software applications.

• Carry out preventive maintenance and routine inspections following documented protocols.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the use and operation of installed hardware and software.

• Engage in training related to hardware and software.

• Contribute to the implementation of strategies to meet established KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1-2 years of relevant experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet standards.

• Proficiency in PC use and a solid understanding and application of relevant tools and methodologies.

• Willingness to attend training sessions in San Jose, CA for one week.

• Capability to lift and transport heavy loads, remain on feet for extended periods, and perform climbing, bending, and stooping tasks while working on equipment.

• Acceptance of potential exposure to outdoor conditions.

• Flexibility in shift schedules, including participation in an on-call rotation for evenings and weekends.

• Outstanding customer service skills.

• Ability to organize and manage inventory of truck stock parts and tools.

• A sense of urgency, organizational acumen, professional demeanor, and the ability to collaborate in a team setting.

• Must pass MVR, background, and drug tests where applicable.

• Must reside in the San Fernando, CA area, extending down to Downtown LA, up to Santa Clarita, and out to Ventura, including North Hollywood, Van Nuys, and Simi Valley, CA.

• Preferred product knowledge of the relevant industry and basic ITIL skills.

• Prior experience as a Firstline Service Technician is preferred.

• Vocational/Trade School background is preferred.

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Life Insurance

• Critical Illness, Accident, and Hospital Indemnity Insurance

• 401(k) Savings Plan

• Health Savings Account

• Leave of Absence Benefits

• Paid Time Off

• Paid training for multiple training sessions