Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and resolve issues.

• Carry out field service responsibilities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, components, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction.

• Recognize potential new sales opportunities while fulfilling customer needs and relay this information internally.

• Anticipate potential equipment malfunctions and propose corrective measures.

• Recommend product and quality enhancements.

• Provide management with insights on improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Quickly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with a minimum of 1 year of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with at least 3 years of experience, OR a High School Diploma/GED with 5+ years of equivalent work or military experience in servicing critical power equipment.

• High-level proficiency in interacting and communicating (both written and verbal) with various organizational tiers.

• Advanced skill in utilizing Microsoft Office products.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced capability to draft test plans and reports detailing test outcomes.

• Strong organizational skills with the ability to meet deadlines on administrative tasks.

• Demonstrated ability to collaborate effectively with others.

• Possesses a sense of urgency and ownership, ensuring tasks are completed!

• Candidates must already possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plan types: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-funded life insurance (2X base salary).

• Company-covered AD&D (1X base salary).

• Voluntary life and AD&D insurance – fully employee-paid up to specified limits.

• Short-Term Disability coverage – up to 26 weeks – paid by the company.

• Long-Term Disability coverage – 60% of salary – funded by the company, with an option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits – 100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption needs.

• Employee discount program available.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits provided based on years of service for hourly and non-exempt positions.