Field Service Technician, Appliance Repair

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Travel to customer locations to conduct maintenance and repairs on LG's equipment, ensuring optimal product performance.

• Utilize all safety equipment (PPE), vehicles, and diagnostic tools provided by LG appropriately.

• Perform technical diagnostics and specialized repairs on various electronics and home appliances.

• Identify problems, evaluate their severity, document findings, and make informed decisions regarding repairs and parts replacements.

• Efficiently process paperwork and enter data accurately upon the completion of each job.

• Pre-screen service calls for the following day by gathering necessary information to assist in diagnosing issues before visiting customers' homes.

• Achieve or surpass company metrics related to customer satisfaction, first-time fix rates, revisit rates, parts management, and overtime percentages.

⛳️ Requirements

• At least 1 year of experience in a technical role, preferably in Field Service.

• Experience in repairing major appliances, including refrigeration/sealed systems, cooking, and cleaning products.

• Familiarity with tools and diagnostic testing equipment.

• Capability to troubleshoot, diagnose, repair, and document product/system issues effectively.

• A valid driver's license in good standing.

• Ability to obtain the necessary EPA Certification.

• Fulfill physical requirements typically associated with field service repair, including continuous bending and lifting up to 50 pounds.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting in a 401(k) Retirement Savings Plan that offers competitive company matching contributions and various investment options.

• A generous Paid Time Off program that encompasses company holidays and a combined bank for paid sick and vacation time.

• Performance-based Short-Term Incentives that vary by role.

• Access to confidential mental health resources to support you and your loved ones in enhancing your quality of life, along with personal fitness goal incentives.

• Family-oriented benefits, including paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.