Field Service Technical Specialist – Contractor

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Offer design assistance to the New Product team by assessing user needs, establishing product specifications, and conducting field and simulation tests.

• Assist customers by providing technical details, specifications, and data requirements aligned with Geotab product offerings.

• Aid the sales team with technical applications based on requests from Resellers and Customers.

• Provide real-time support to Installation partners and their installers when necessary.

• Deliver specific technical installation requirements and wiring diagrams.

• Stay updated on technological advancements and demonstrate flexibility to adapt to evolving market demands.

• Foster innovation by researching and proposing new ideas.

• Develop and implement Installer Certification Tests.

• Refresh modules with the latest Geotab Product information.

• Engage in the evaluation and auditing of installer performance.

• Ensure adherence to company installation quality standards in the field.

• Revise all installation documents and product guides with the most recent information.

• Collaborate with installers to guarantee their understanding and use of the Field Services department's price list for installation services.

• When necessary, conduct installations in the field as part of demonstration, training, or pilot projects.

• Produce installation videos and guides by capturing photo sets and video content in collaboration with our L&D Teams.

• Distribute feedback surveys, assist with Field Services invoicing procedures, and maintain the ticketing system.

• Continuously seek and propose methods to enhance internal and external systems and processes within the organization, particularly regarding installations and on-site services.

• Identify and qualify new installation partners.

• Address and resolve installer issues and concerns.

• Support Geotab's global strategic initiatives.

⛳️ Requirements

• A Bachelor's degree in Engineering, or a Post-Secondary Diploma/Degree, or equivalent experience is required.

• 3–5 years of prior experience as an installation field service specialist in Telematics, the Automotive industry, or a related field.

• Proficiency with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.

• Required experience in hardware/software integration, database systems, and data set analysis.

• Knowledge of database systems and data set analysis techniques.

• Experience managing relationships with third-party contractors, along with excellent customer service skills and the ability to quickly build rapport with customers and partners.

• Expertise in automotive electronics, with comprehensive knowledge of components, testing equipment, and hand tools.

• Understanding of communication systems and networks (Cellular, GPS, serial data).

• Technical proficiency in software programs, including Google Suite for business (Sheets, Docs, Slides).

• Frequent travel is required — ability to travel up to 60% of the time; a passport is necessary, along with the capacity to travel internationally.

🏝️ Benefits

• Opportunities to innovate.

• Comprehensive benefits package.

• A fun and inclusive work culture.