Field Service Supervisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily operations of a team of Service Engineers, which includes managing the on-call schedule and timesheets.

• Serve as the supervisor for on-call phone responses within the regions.

• Provide leadership, support, coaching, and development for your team, including technical guidance and training.

• Step in for the Regional Operations Manager – Service during their absence.

• Regularly review operational reports and performance metrics, utilizing insights to enhance productivity, first-fix rates, quality, stock management, and attendance.

• Conduct site inspections and surveys as necessary.

• Act as the Safety, Health, and Environmental representative for your team in the field, ensuring compliance with all company policies and procedures.

• Display a thorough understanding of all core company products, including their repair and functionality.

• Be prepared to work outside of standard geographical limits when necessary, showing flexibility to meet customer needs.

• Deliver high-quality repair and maintenance services.

• Assist team members with repairs and maintain existing equipment and systems across the entire product range.

• Aid in the installation of assisted living systems (Telecare/Telehealth).

• Provide technical support to team members and customers as needed.

• Ensure timely and accurate completion of all necessary paperwork, reports, and documentation.

• Submit weekly activity reports in accordance with company standards.

• Address customer issues promptly and effectively, following the guidance of the Operations Manager – Service.

• Foster strong customer relationships to aid in contract retention.

• Attend client meetings when necessary to understand their needs and strengthen partnerships.

• Identify factors affecting customer satisfaction and contribute to the development of solutions.

• Discover and cultivate revenue growth opportunities and cost-saving initiatives within the customer base.

⛳️ Requirements

• In-depth knowledge of electrical and electronic systems and principles.

• Proven experience working with vulnerable populations.

• Strong communicator with a track record of delivering an exceptional customer experience.

• Experience in coaching, mentoring, and training others.

• A valid driving license.

🏝️ Benefits

• Competitive salary.

• 25 days of holiday plus public holidays.

• Holiday purchase scheme.

• Healthcare cash plan.

• Contributory pension scheme.

• Paid volunteer day to support a cause you are passionate about.

• Company vehicle.

• Fuel card.

• Opportunities for overtime.

• Car salary sacrifice scheme via Tusker.

• Enhanced maternity, paternity, adoption, and shared parental pay entitlements.

• Access to a dedicated 24/7 employee benefits platform ‘Verlingue’ which includes perks like free eye tests, retail discounts, and EAP WeCare services - featuring a 24/7 online GP and mental health counseling.

• Enhance your learning and growth through access to LinkedIn Learning and a Talent Library with over 800 courses covering topics from business skills to project management essentials.

• A friendly and welcoming team environment.

• Opportunities for development and a chance to build a rewarding career.