Field Service Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations of the field service team.

• Ensure that on-site maintenance and troubleshooting tasks are properly scheduled and executed.

• Lead and manage a team of field service representatives while assisting customers on-site.

• Collaborate closely with the Field Office Administrator to develop, maintain, and adjust the FSR schedules.

• Establish and nurture strong working relationships with third-party field service contractors.

• Oversee the timely and effective resolution of customer issues.

• Create and manage Work Orders, ensuring each one includes a clear and comprehensive scope of work.

• Ensure that FSRs complete accurate and timely field reports and properly close Work Orders.

• Maintain a solid understanding of products/services and stay informed about changes.

• Identify training requirements and provide ongoing coaching and development opportunities for team members.

• Continuously assess and enhance support processes to improve efficiency and customer satisfaction.

• Generate regular reports on team performance, KPIs, and trends for senior management.

⛳️ Requirements

• Bachelor's degree in a relevant technical discipline or equivalent experience.

• Demonstrated experience in technical support or a similar field.

• Strong leadership and team management abilities, with the capacity to motivate and inspire the team to reach targets.

• Excellent communication and interpersonal skills for effective interaction with team members, customers, and other stakeholders.

• Strong problem-solving skills and the ability to make sound decisions under pressure.

• Proficient in utilizing CRM systems and reporting tools.

• Ability to adapt to shifting priorities and manage multiple tasks concurrently.

• Customer-centric approach with a commitment to providing outstanding customer service.

🏝️ Benefits

• 401(k) with company matching.

• Medical, dental, and vision insurance.

• Disability and life insurance.

• Flexible Spending Account (FSA).

• Employee Assistance Program (EAP).

• Paid Time Off (PTO).

• Tuition reimbursement.