Field Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational readiness efforts for the launch of new sites, which includes tracking budgets, planning resource deployment, conducting readiness assessments, and generating status reports.

• Track expenses related to startup and deployment, and provide comprehensive reporting, analysis, and actionable recommendations.

• Facilitate the onboarding of technicians and coordinate field-based training in collaboration with Learning & Development and operational leadership.

• Take part in technician interviews, offering technical evaluations and hiring recommendations.

• Assess technical skills during the onboarding process and offer constructive feedback and readiness assessments.

• Provide counsel to Operations Managers and Regional Service Managers regarding workforce readiness, identifying technical capability gaps, suggesting process enhancements, and improving operational efficiencies.

• Offer on-site technical guidance during facility startups, address operational interruptions, and manage critical staffing requirements.

• Act as the escalation point for intricate equipment, system, and operational challenges.

• Provide practical coaching, technical training, and developmental feedback to field technicians.

• Collaborate with operational leaders to evaluate workforce readiness, prioritize field support deployments, and enhance service delivery.

• Establish and nurture customer relationships through expert technical assistance.

• Contribute to the Kenco Operating System by participating in continuous improvement efforts, operational audits, investigations, and initiatives aimed at enhancing safety and performance.

⛳️ Requirements

• A high school diploma or equivalent is required.

• An associate degree in Industrial Maintenance, Electrical Technology, or a related field is preferred.

• 5-8 years of experience in servicing, maintaining, or working in a related technical field involving material handling equipment.

• 2-4 years of experience in a supervisory or lead technician role is required.

• Proven expertise in troubleshooting complex mechanical, electrical, and/or automated systems.

• Demonstrated capability to train and mentor individuals in technical settings.

• Strong familiarity with business systems and technology platforms.

• Prior experience as a trainer or lead technician is preferred.

• Proficiency with Microsoft Excel, Word, and Outlook is necessary.

• Ability to set up an iPad.

• Certification as a forklift operator trainer is required.

• Expected travel commitment of approximately 50%-75%.

• Willingness to deploy on short notice as per business requirements.

🏝️ Benefits

• Medical insurance options, including HSA, HRA, and FSA accounts.

• Supplemental insurance offerings, including critical illness, hospital indemnity, and accidental injury coverage.

• Dental insurance.

• Vision insurance.

• Basic life insurance and supplemental life insurance options.

• Short-term and long-term disability coverage.

• Paid parental leave.

• 401(k) retirement plan.

• Paid time off totaling approximately 2 weeks, with accrual beginning on the first day of employment.

• Employer-paid holidays totaling 10 days.