Field Service Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee operational readiness tasks for new site launches, which includes tracking startup budgets, planning resource deployment, conducting readiness evaluations, and reporting status to operational leadership.

• Track expenditures related to startup and deployment, ensuring adherence to approved budgets while providing reporting, analysis, and recommendations.

• Facilitate the onboarding of technicians and coordinate field training programs in collaboration with Learning & Development and operational leadership.

• Engage in technician interviews and offer technical evaluations and hiring suggestions.

• Assess technical abilities during onboarding and provide constructive feedback and readiness evaluations.

• Suggest improvements for workforce readiness, technical capabilities, process enhancements, and operational efficiencies.

• Offer on-site technical leadership during facility launches, operational interruptions, and critical staffing requirements.

• Act as the technical escalation contact for intricate equipment, system, and operational challenges.

• Provide hands-on coaching, technical instruction, and developmental feedback to field technicians.

• Collaborate with Operations Managers and Regional Service Managers to evaluate workforce readiness and prioritize field support deployments.

• Develop and sustain customer relationships while upholding Kenco's standards for service, quality, and safety.

• Contribute to the Kenco Operating System through continuous improvement initiatives, conducting operational audits, investigations, and actions that enhance safety, inventory accuracy, equipment performance, and operational effectiveness.

• Travel is expected to be around 50%–75%.

⛳️ Requirements

• Required: High school diploma or equivalent.

• Preferred: Associate degree in Industrial Maintenance, Electrical Technology, or a related field.

• 5-8 years of experience in the service, maintenance, or a related technical field involving material handling equipment.

• Required: 2-4 years of supervisory or lead technician experience, showcasing the ability to manage, coach, and develop technical teams.

• Proven expertise in troubleshooting complex mechanical, electrical, and/or automated systems.

• Established capability to train and mentor individuals in technical settings.

• Strong knowledge of business systems and technology platforms.

• Prior experience as a trainer or lead technician is preferred.

• Proficiency in Microsoft Excel, Word, and Outlook is necessary.

• Ability to set up an iPad.

• Must be a certified forklift operator trainer.

• Must be flexible to deploy on short notice according to business requirements.

• A passport is not mandatory but is recommended.

🏝️ Benefits

• Medical insurance, including HSA, HRA, and FSA accounts.

• Supplemental insurance options, such as critical illness, hospital indemnity, and accidental injury coverage.

• Dental insurance.

• Vision insurance.

• Basic Life and Supplemental Life insurance.

• Short-term and long-term disability coverage.

• Paid parental leave.

• 401(k) plan.

• Approximately 2 weeks of paid time off (accrual starts on Day 1 of employment).

• Employer-paid holidays totaling 10 days.