Field Service Representative, Engineer

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Install, configure, and commission ALL.SPACE terminals along with related modem and IP equipment.

• Take the lead in diagnosing faults and resolving issues on-site for ALL.SPACE antennas.

• Execute in-field software releases, updates, and perform routine maintenance tasks.

• Keep detailed documentation of service activities through installation reports, maintenance logs, and records of technical issues.

• Facilitate customer demonstrations and extended field-service trials, including CoTP and CoTM support, to ensure customer success factors are validated.

• Provide customer training focused on terminal installation, operation, and maintenance procedures.

• Carry out site surveys and offer technical integration support for ALL.SPACE terminal deployments.

⛳️ Requirements

• Bachelor’s degree in Engineering/STEM or equivalent experience in the industry or military.

• A minimum of 8 years of SATCOM experience in a field environment supporting military or defense services.

• Strong knowledge of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech).

• Familiarity with test equipment including spectrum analyzers, power meters, and network analyzers.

• Experience collaborating with military or DoD stakeholders.

• A security clearance or eligibility to obtain one is mandatory for projects related to defense.

• Willingness to travel frequently and work in remote or challenging environments.

• Experience with IP networking, Linux, and RF troubleshooting is a plus.

• Military service experience is advantageous.

🏝️ Benefits

• Attractive compensation package that includes a 401(k) plan, healthcare coverage, and 25 days of holiday in addition to the US Bank holidays.

• Bonus package.

• Opportunities for career development training.

• Employee referral scheme.