Field Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, repair, and conduct preventative maintenance on Visionix, Briot-Weco, and Optovue products.

• Provide on-site troubleshooting and advanced technical support.

• Ensure accurate service documentation, manage parts inventory, and oversee RMA processes.

• Effectively communicate with customers, internal teams, and leadership.

• Maintain and care for company-issued tools, diagnostic equipment, and service vehicles.

• Identify opportunities for workflow enhancements or potential sales.

• Mentor and assist new FSRs during their onboarding process.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Associate degree in a technical field, military technical training, or equivalent experience.

• A minimum of 2 years in field service or technical support (6+ years preferred).

• Strong mechanical and electrical troubleshooting abilities.

• Capability to read and interpret mechanical and electrical drawings.

• Basic IT knowledge (Windows/Uploading & Downloading software).

• Exceptional communication and customer service skills.

• Ability to lift up to 80 lbs. and travel frequently (by car and air).

• Valid driver’s license with a clean driving record.

• Willingness to travel across the U.S. for training and regional support.

• Experience with optics or ophthalmic equipment is advantageous — training will be provided.

🏝️ Benefits

• Competitive base salary.

• 401(k) Retirement Plan.

• Comprehensive benefits package (medical, dental, vision, life, disability).

• Paid Time Off (PTO).