Field Service Engineer – South Sweden

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Install, commission, upgrade, and maintain Elekta systems, particularly focusing on MR-Linac solutions.

• Execute planned preventive maintenance and emergency corrective maintenance tasks at customer locations.

• Diagnose and resolve intricate electronic, mechanical, networking, and software-related issues, down to board and component levels.

• Provide support to customers through on-site visits, courtesy calls, and remote technical assistance.

• Independently manage service activities while ensuring timely escalation of complex technical issues when necessary.

• Accurately complete service documentation, reports, and quality records on time.

• Ensure all tasks are performed in compliance with Elekta's quality standards, safety protocols, and regulatory requirements.

• Foster strong relationships with customers by delivering professional, responsive, and customer-oriented support.

• Contribute to continuous improvement initiatives aimed at enhancing service quality and customer satisfaction.

• Advocate for service upgrades, system enhancements, and additional solutions when appropriate.

• Maintain technical proficiency across Elekta's service portfolio through ongoing training and development.

• Share knowledge and provide guidance or training to colleagues as needed.

• Support occasional weekend service tasks, typically limited to critical customer requirements.

⛳️ Requirements

• Degree, HNC, technical diploma, or equivalent qualification in Electronics, Electrical Engineering, Mechanical Engineering, Medical Engineering, or a related field.

• Proven experience in field service, technical support, installation, or maintenance engineering settings.

• Strong troubleshooting and fault-finding skills across complex electro-mechanical systems.

• Familiarity with electronics, networking, PCs, servers, and Windows-based environments.

• Knowledge of high/low voltage systems, vacuum systems, RF technology, diagnostic equipment, or other advanced engineering disciplines is highly desirable.

• Ability to systematically analyze problems and identify effective solutions under pressure.

• Strong customer service orientation with the ability to build credibility and trust with healthcare professionals.

• Excellent verbal and written communication skills in English.

• Proficiency in a Nordic language is advantageous.

• Capability to work independently, prioritize tasks, and manage multiple service activities concurrently.

• Willingness and ability to travel approximately 40% of the time throughout the Nordic region and occasionally internationally.

• Valid driving license.

• A collaborative, proactive, and safety-oriented work approach.

🏝️ Benefits

• 30 paid vacation days each year.

• 4 additional Elekta days off.

• Defined contribution pension scheme.

• Private Medical Insurance.

• Lunch benefit.

• Contribution to wellness activities.

• Collaborative office environment with opportunities to work alongside talented colleagues in a supportive and engaging workplace.