Field Service Engineer – Multiple States

This is a fully remote position, open to applicants in Illinois, +7 more states.

📋 Description

• Provide technical expertise to support field startups for both standard and customized switchgear systems.

• Manage warranty claims, execute remedial repairs, and assist with preventative maintenance contracts in your designated territory.

• Conduct startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.

• Maintain high levels of customer satisfaction in the assigned territory while addressing on-call service requirements (75% travel necessary).

• Support and train internal technicians and external clients on preventative maintenance, troubleshooting, repair, and equipment testing.

• Work in collaboration with the Product Support Center help desk to troubleshoot and resolve customer issues.

• Aid dealer service and sales teams in promoting products and services.

• Submit daily service reports, weekly expense reports, and ensure timely maintenance of accurate project documentation.

• Keep up to date with training for new and updated systems, technologies, and platforms.

• Collect feedback to pinpoint opportunities for new products and enhancements to existing offerings.

• Assess manufacturing and production processes to identify defects and suggest design modifications to enhance efficiency and quality.

• Monitor, manage, and ensure resolution of product quality and performance issues.

• Clearly communicate technical specifications and service instructions to guarantee optimal product performance.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, a minimum of 3 years of relevant industry experience.

• Experience collaborating cross-functionally with engineers, contractors, consultants, and end-users.

• Familiarity with power systems, including switchgear, ATS, and generator systems, with the capability to read electrical schematics and blueprints.

• Experience in automation and controls, such as PLC-based systems, HMIs, and distributed control systems.

• PLC experience with one or more of the following: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE.

• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware).

• At least 2 years of related experience or 4 years of equivalent experience.

• Valid driver’s license and the ability to meet background, drug, and medical requirements.

🏝️ Benefits

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• * These benefits also apply to part-time employees