Field Service Engineer, Level 3

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct advanced troubleshooting and repairs on designated equipment.

• Execute installation, validation, and maintenance on assigned machinery.

• Mentor and guide less experienced Field Engineers; offer coaching and constructive feedback.

• Take charge of customer communications and act as the escalation point for customer-related issues, including installations.

• Manage customer issues from the initial dispatch or identification through to resolution.

• Proactively update team members on the status of issues for specific customers.

• Lead and communicate initiatives at the HQ and Zone or Area levels.

• Co-facilitate regular team or modality meetings as necessary.

• Collaborate with customers and suggest value-added services.

• Maintain logs of customer service and internal service records; order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and coordinate with regional and national support on corrective action strategies.

• Collaborate with teammates, colleagues, commercial counterparts, and regional/zone leadership.

• Function as a member and leader within the account community for assigned key accounts.

• Spot potential sales leads and engage in sales opportunities such as contract renewals.

• Advocate for and implement revenue-generating programs.

• Monitor competitor activities and market trends.

• Assist the Area Service Manager or Director of Service with strategies for growth and deployment.

• Provide application training to clinical or scientific personnel on specific equipment when needed.

⛳️ Requirements

• An Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field along with 4+ years of experience in servicing electrical equipment; OR equivalent military training and 4+ years of experience in servicing electrical equipment; OR a High School Diploma/GED with 8+ years of experience servicing electrical equipment.

• Proven experience interfacing with internal team members and external customers in a solution-focused service process.

• Experienced in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Skilled in troubleshooting and addressing customer concerns.

• Familiarity with web applications and Microsoft Suite products.

• Must meet GEHC's standard background check requirements, including a post-offer drug screening.

• Must adhere to customer access policies, which may include required immunizations and additional drug tests or background checks when applicable.

• Capable of lifting, carrying, pushing, and pulling up to 35 lbs. without assistance.

• Must frequently bend, stoop, twist, climb, crouch/squat, and kneel/crawl.

• Must be legally authorized to work in the United States.

• GE HealthCare will not provide sponsorship for employment visas now or in the future.

🏝️ Benefits

• Opportunities for professional development.

• A positive work environment.

• Engaging and challenging career paths.

• Competitive compensation packages.

• Assistance with relocation.

• Compliance with GE HealthCare customer vaccination mandates may apply to certain employees.