Field Service Engineer II – TEM

This is a fully remote position, open to applicants in Iowa, +2 more states.

📋 Description

• Perform on-site installation of advanced equipment and adhere to testing protocols to ensure proper functionality.

• Execute scheduled maintenance visits on-site as part of a planned service routine.

• Offer diagnostic and repair assistance to customers and field personnel.

• Foster and maintain positive working relationships with customers, system users, and company staff.

• Travel frequently, often with little notice, to customer locations to troubleshoot issues or support fellow field service staff.

• Complete and submit detailed field service reports.

• Deliver training to customers and users on system maintenance practices.

• Provide constructive feedback to product quality teams.

• Contribute to the writing and updating of various documentation related to Thermo Fisher systems.

• Guide the preparation of various reports, including identifying and isolating unresolved issues with the system.

• Serve as a subject matter expert and resource for training purposes.

⛳️ Requirements

• Bachelor's degree and a minimum of 3 years of hands-on technical experience in electronic systems.

• Experience in installing, troubleshooting, repairing, and calibrating advanced analysis instruments such as SEM, TEM, FIB, or similar systems.

• In-depth knowledge and substantial experience in diagnosing and repairing ultra-high vacuum and high voltage systems, or equivalent systems.

• Proficient in effectively communicating with customers.

• Strong interpersonal communication skills; must possess professional working proficiency in English.

• Proven track record of repairing complex systems and subsystems at the component level.

• Proficient in MS DOS and Windows software environments.

• Ability to read and interpret schematics.

• Familiar with UHV phenomena and technologies.

• Must be able to obtain a valid passport for regional and international travel as necessary.

• Must have a valid driver’s license.

• Physical requirements include the capability to lift up to 50 lbs.

🏝️ Benefits

• Capable of lifting 40 lbs. without assistance.

• Some level of PPE (Personal Protective Equipment) is required.

• Exposure to hazardous/toxic materials during work.