Field Service Engineer II – Electron Microscopy

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Play a key role in providing outstanding service for advanced analytical and scientific instruments.

• Install, maintain, troubleshoot, and repair intricate equipment.

• Deliver exceptional customer service experiences.

• Collaborate with clients in research, industrial, and healthcare environments.

• Work alongside global teams and cutting-edge technology to promote scientific progress.

⛳️ Requirements

• Advanced Degree with no prior experience necessary, or a Bachelor's Degree plus 2 years of hands-on technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred areas of study include Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Additional relevant certifications are considered a plus.

• Strong skills in electronics and mechanical troubleshooting with the ability to diagnose issues down to the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent customer service and communication abilities, both written and verbal.

• Strong organizational skills and effective time management capabilities.

• Proficiency in the Microsoft Office suite and service management software.

• Capability to read and interpret technical documentation and schematics.

• A valid driver's license and willingness to travel up to 50-75% within the assigned territory.

• Physical capability to lift up to 40 lbs and work in various laboratory settings.

• Proficiency in English is required; knowledge of additional languages is beneficial.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Ability to respond to customer needs on short notice.

• Capacity to effectively train and support customers in equipment operation.

• Experience in documenting service activities and preparing comprehensive reports.

• Proven track record in achieving customer satisfaction goals.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan that includes health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability as per company policy.

• Retirement and savings options, including our competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the chance to buy company stock at a discount.