Field Service Engineer II

This is a fully remote position, open to applicants in North Carolina, +4 more states.

📋 Description

• Conducts installations, maintenance, repairs, and various verification/qualification services on hospital and laboratory instruments within a designated territory.

• Sets up and installs instrumentation along with peripheral equipment at client locations.

• Performs preventative maintenance services on instrumentation.

• Offers technical support for troubleshooting instrumentation via phone, email, and/or in-person in response to requests, inquiries, and complaints.

• Repairs instruments or replaces components as necessary.

• Achieves key quality and performance metrics established for field service.

• Ensures timely responses to customer inquiries and requests in alignment with service level agreements.

• Records calls and complaints using tracking software.

• Delivers training to customers and Technical Service staff as required.

⛳️ Requirements

• An Associate's Degree, Bachelor's Degree, or equivalent certification in electronics, engineering, physics, or a related field is required.

• A minimum of 2 years of experience as a Field Service Engineer supporting laboratory instrumentation is essential.

• Willingness to travel 75%, including weekends as necessary.

• Potential for some international travel for training and other purposes.

• Strong interpersonal and customer interaction skills are necessary.

• Excellent organizational abilities and time management skills are required.

• Self-motivated and takes initiative.

• Capable of multitasking among various concurrent activities while managing priorities effectively.

• Ability to collaborate cohesively and effectively within a team environment.

• Proficient in the use of Microsoft Office products.

🏝️ Benefits

• A selection of national medical and dental plans, as well as a national vision plan, which includes health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability benefits in accordance with company policy.

• Retirement and savings programs, including a competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) provides eligible employees the opportunity to purchase company stock at a discounted rate.