Field Service Engineer – FIELD REMOTE

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Offer guidance and support to junior engineers for their skill enhancement.

• Conduct on-site installation, diagnosis, troubleshooting, servicing, and repair of intricate equipment and systems.

• Educate customers on the operation and upkeep of the system.

• Act as the company's representative for customers regarding administrative and technical issues for designated projects.

• Collaborate with customers to grasp their analytical workflows and customize service offerings, including training, support, and upgrades.

• Improve account profitability through effective service delivery and by identifying revenue-generating opportunities such as billable work.

⛳️ Requirements

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field, including military experience, plus 3 years of direct experience in laboratory equipment repair.

• OR an Associate’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related discipline, including military experience, plus 5 years of direct experience in laboratory equipment repair.

• OR a High School Diploma combined with over 7 years of direct experience in laboratory equipment repair.

• Must possess a valid driver's license and be willing to travel and stay overnight as required.

• Thorough understanding of analytical equipment, laboratory environments, and/or instrument control software.

• Certification from vendors on relevant laboratory equipment.

• Familiarity with laboratory safety protocols as outlined by the Company and/or the customer's site safety regulations.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Employee training programs

• Paid time off

• Remote work options