Field Service Engineer – Electron Microscopy

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Install, maintain, repair, and calibrate electron microscopy systems, including SEM, TEM, and FIB systems.

• Perform scheduled preventive maintenance to guarantee optimal system performance.

• Troubleshoot and diagnose intricate system issues related to electronics, vacuum systems, high-voltage components, and integrated software.

• Deliver technical support to customers and collaborate with field service engineers to tackle service challenges.

• Cultivate customer relationships while ensuring satisfaction and system uptime.

• Travel to customer locations to install equipment, conduct repairs, and assist with system operations.

• Document service activities thoroughly and submit detailed field service reports.

• Offer training and technical guidance to customers regarding system operation and maintenance.

• Adhere to safety protocols and quality standards in laboratory settings.

• Provide constructive feedback to engineering, product quality, and service leadership teams for ongoing product enhancement.

• Assist in updating technical documentation and service procedures.

• At advanced levels, mentor junior engineers, lead complex installations, and act as a technical escalation resource.

• Support Thermo Fisher Scientific’s mission to deliver microscopy workflow solutions for scientific, environmental, food safety, and healthcare applications.

⛳️ Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or a related technical field, or an equivalent combination of education and hands-on technical experience in electronic systems.

• Field Service Engineer I: Minimum of 1 year of practical technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.

• Field Service Engineer II: At least 3 years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.

• Field Service Engineer III: 5 or more years of experience supporting advanced analytical systems and diagnosing complex system-level issues.

• Possession of a valid driver’s license.

• Willingness to travel up to 75% within the assigned territory.

• Capacity to lift up to 50 lbs. and work in laboratory environments.

• Proficiency in English is required.

• Practical experience with SEM, TEM, FIB, or comparable advanced analytical systems.

• Experience in diagnosing and repairing ultra-high vacuum (UHV) systems.

• Background in working with high voltage equipment.

• Strong skills in electronics and mechanical troubleshooting, including component-level diagnosis.

• Ability to read and interpret technical documentation, schematics, and system diagrams.

• Proficiency in Microsoft Office and service management software.

• Experience in documenting service activities and preparing comprehensive reports.

• Proven commitment to safety protocols and quality standards.

• Ability to work autonomously in a field-based environment.

• Capability to train and support customers on system operation.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• Minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits in accordance with company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP), allowing eligible colleagues to purchase company stock at a discounted rate.

• Variable annual bonus based on company, team, and/or individual performance outcomes may be available.

• Fully remote work arrangement.