Field Service Engineer – Automation

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Execute installation and commissioning, calibration, preventive maintenance, and repair services on various systems.

• Oversee the maintenance of fault-finding data and provide product performance feedback to both customers and internal teams within Sartorius.

• Furthermore, you will develop comprehensive product knowledge and pursue self-improvement.

• Conduct a range of in-house service activities as required at the Delaware office.

• Adhere to all service procedures to ensure Sartorius’ customer information and product software/configuration are current and precise.

• Maintain accurate records of time, expenses, and completed work.

• Make autonomous decisions regarding the repair of field equipment in accordance with service level agreements and customer support contract details.

• Collaborate with teams to escalate unresolved system issues to the appropriate Product Support Engineer, Customer Support Engineer, and Hardware Resource Coordinator.

• Travel is expected to be up to approximately 80% (mainly within an assigned territory).

⛳️ Requirements

• An associate degree in mechanical/electrical engineering or equivalent military or trade school certifications in electronics/electrical technology.

• Formal training in mechanical/electrical hardware setup and configuration.

• Experience in field or building services engineering may be considered in lieu of formal qualifications.

• A minimum of 2 years’ experience in a commissioning/test or field service/support role within a high-tech engineering/manufacturing environment, preferably with capital equipment.

• A valid Driver's License and passport, or the ability to obtain them.

• Proficiency in electrical, mechanical, and I/O fault-finding at both system and component levels.

• Experience with automation and/or robotics is highly advantageous.

• Familiarity with automatic mechanisms and their corresponding electrical control systems.

• Must possess experience measuring AC/DC voltages competently.

• Hands-on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.

• Strong communication skills to effectively build relationships with team members and customers.

• A solid understanding of mechanical/electrical drawings.

• Proven problem-solving abilities.

• Capability to effectively train and manage customers in utilizing our products.

• Proficient in computer use and familiar with MS Office.

• Good comprehension of mechanical and electrical schematics.

• Experience in installing software and firmware updates/testing.

• Conduct customer maintenance and best practice training.

• Calibration of control systems, such as temperature and/or volume.

• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies, and GMP environments would be beneficial.

• Understanding of both mammalian and microbial cell cultures.

• Familiarity with bioreactors and their application in growing cell cultures.

• Experience configuring PCs and installing software packages (Windows OS).

• Alignment with our core values: Sustainability, Openness, Enjoyment.

• Ability to determine the necessary documentation, tools, and equipment required for tasks.

• Experience with automated systems such as robotics is a plus.

• Experience with automated equipment in the pharmaceutical or biotechnology industry is an advantage.

• Knowledge of ISO 9001:2008 accreditation requirements and GMP/GDP is a plus.

• Proactively seek ways to assist customers and be sensitive to their reactions and needs.

• Critical thinking skills to logically assess the strengths and weaknesses of alternative solutions, conclusions, or problem-solving approaches.

🏝️ Benefits

• Personal and professional development opportunities: mentoring, leadership programs, and internal seminar offerings.

• Work-life balance benefits: paid vacation, sick leave, corporate holidays, and a community service day, along with flexible work schedules.

• Make an impact from the outset: comprehensive onboarding, including a virtual online platform.

• A welcoming culture that fosters mutual support, team spirit, and international collaboration, with communities focused on various topics such as “Coaching,” “Agile Working,” and a “Businesswomen’s Network.”

• Health and well-being support: a wide selection of medical plans, dental and vision care, EAP, and other wellness programs.

• An intelligent working environment featuring smart buildings equipped with the latest technology and equipment.

• Retirement savings plan: 401(k) with a generous company match.

• Flexible spending options: HSA, FSA (dependent care & healthcare spending), and a Transportation Commuter Account.

• Company-paid benefits including basic life insurance, AD&D, EAP, Family Planning & Women’s Health, and Health Advocate services.

• Additional optional benefits: supplemental life insurance (for employee, spouse & dependents), legal services, LTD & STD, critical illness insurance, and student loan tuition refinance services.