Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the maintenance, repair, and servicing of Therakos equipment within a designated geographic area.

• Deliver direct on-site assistance to clients in hospital and academic medical center outpatient environments.

• Coordinate instrument installations alongside Clinical Services, Territory Managers, and clients.

• Manage service operations in accordance with established KPIs, including those involving third-party service providers.

• Conduct preventive maintenance, execute hardware and software upgrades, and perform basic unscheduled repairs.

• Diagnose issues with Therakos instruments and collaborate with engineers to resolve complex problems.

• Complete documentation accurately and in a timely manner, adhering to standard operating procedures (SOPs).

• Ensure adherence to regulatory standards, healthcare compliance guidelines, and company policies.

• Investigate and address field complaints, ensuring timely follow-up.

• Offer real-time telephone technical support to hospital staff, biomedical engineers, and service providers.

• Travel with service providers and engineers for skill enhancement and assessment of service quality.

• Arrange service and repair visits through phone and email communication.

• Confirm resolution of issues and provide follow-up communication.

• Stay informed about new products and services while offering technical insights and feedback from end-users.

• Collaborate with management on customer service initiatives and continuous improvement strategies.

• Provide technical insights and recommendations to clients.

⛳️ Requirements

• A Bachelor's degree in Medical Technology, Biomedical Engineering, or a related field is preferred.

• Technical certifications will also be taken into account.

• A minimum of two years’ experience in equipment maintenance, preferably in the medical device sector.

• Knowledge of Quality Systems and ISO regulations, including cGMP and ISO standards.

• Proficiency in Microsoft Office applications.

• Excellent written and verbal communication skills, with the capability to convey technical information effectively.

• Prior experience with NetSuite, Master Control, or similar database systems is preferred.

• Strong computer literacy is essential.

• A customer-centric approach with a collaborative, team-oriented mindset.

• Well-honed interpersonal, communication, and active listening abilities.

• Strong analytical and technical skills, with proven troubleshooting capabilities.

• Ability to juggle multiple priorities and respond to urgent situations effectively.

• Self-driven individual capable of independently prioritizing and coordinating service activities.

• Ability to establish and maintain robust working relationships with a diverse range of internal and external stakeholders.

• Capacity to work efficiently within cross-functional teams.

• Strong organizational and prioritization skills.

• Demonstrated passion, commitment, and dedication to producing high-quality work.

• Experience in a regulated and/or global environment is highly desirable.

• Willingness to travel significantly: up to 70%, including some overnight trips.

• Capability to lift and transport service tools and equipment and work in hospital and clinical settings.

• Ability to stand, walk, bend, and reach for extended periods.

• Proficiency in using hands and feet to operate equipment controls.

• A valid driver's license is required.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.