Field Service Engineer

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Organizing and executing territory service operations, including on-site installations and preventive maintenance.

• Conducting emergency service repair visits within the territory.

• Offering remote assistance via telephone.

• Being prepared to travel on short notice to assist fellow Field Service Engineers as required.

• Ensuring the prompt completion of all necessary documentation.

• Reporting any product quality concerns to the relevant individuals.

• Collaborating closely with Territory Sales staff and Field Applications Specialists.

• Managing accounts to maintain a high level of customer satisfaction.

• Generating and relaying leads, as well as identifying opportunities for post-instrument sales, upgrades, and consumables.

⛳️ Requirements

• Prior experience with electro-mechanical and automated systems, preferably in the pharmaceutical or healthcare industries.

• Previous work with Liquid Handling products is a plus.

• Strong focus on customer service.

• Outstanding communication abilities and a proactive approach to managing tasks.

• Educational background equivalent to at least an associate’s degree or relevant experience in an engineering field.

• Highly organized with exceptional follow-up capabilities.

• Self-driven and a collaborative team member.

• Willingness to travel on short notice.

• Possession of a valid Passport.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible working arrangements.