Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within your designated area of responsibility.

• Ensure that service agreements and warranty commitments are not only met but surpassed.

• Offer technical assistance to end-users as well as Intuitive personnel.

• Facilitate training sessions at Intuitive locations, training centers, and hospitals.

• Conduct system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Diagnose and repair Intuitive products along with associated equipment.

• Coordinate and execute the delivery and installation of systems and hardware.

• Document service activities, maintain accurate records, and provide reports to relevant stakeholders.

• Complete administrative tasks, including spare parts inventory management, Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain company-issued tools, vehicles, laptops, iPads, and other assets.

• Collaborate with Sales, Genesis, headquarters, and other teams within Intuitive.

• Provide feedback to headquarters and engage in continuous improvement initiatives.

• Manage customer requirements, system install-base configurations, customer contacts, training, and events within the assigned territory.

⛳️ Requirements

• Ability to work efficiently as part of a team.

• Capacity to identify, analyze, and resolve technical problems.

• Strong problem-solving and critical-thinking abilities.

• Excellent time-management skills with the capability to prioritize tasks and meet deadlines.

• Willingness to travel up to 50% of the time.

• Typically reside within 30 miles of the assigned territory or designated area.

• Flexibility to work varied shifts, including second shifts or other shifts as needed.

• Ability to lift 75 lbs. and maneuver wheeled objects weighing up to 1,200 lbs.

• Maintain a clean driving record.

• Ability to obtain and sustain Vendor Credentialing approval for access to operating rooms.

• Compliance with necessary vaccinations for vendor credentialing.

• Proven experience in troubleshooting electro-mechanical systems.

• Strong written and verbal communication skills.

• General computer proficiency.

• Comfortable working during off-hours with limited support.

• Excellent administrative and record-keeping abilities.

• 1–3 years of field service experience is preferred.

• An Associate’s degree in a related field or equivalent training/experience is preferred.

• Knowledge and implementation of operating-room protocols and HIPAA standards.

🏝️ Benefits

• Remote work arrangement.

• Competitive base salary compensation.

• Performance-based incentives.

• Comprehensive benefits package.

• Equity opportunities.

• Access to professional development courses.

• Company-provided tools and calibrated tool sets.

• Employee vehicle provision.

• Laptop and iPad for work purposes.

• Training through Intuitive Surgical University.

• Commitment to equal employment opportunities.