Field Service Engineer

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Conduct preventive maintenance, installations, troubleshooting, and repairs on transformative medical equipment.

• Aid customers in effectively utilizing instruments and systems.

• Deliver educational programs and train customers on computerized systems.

• Address customer complaints through troubleshooting and necessary repairs.

• Collaborate with service engineering team members and other staff to devise effective solutions for intricate customer needs.

• Build and sustain strong customer relationships.

• Hold intake meetings at customer locations to comprehend needs, outline service plans, and establish expectations.

• Manage multiple priorities and complete tasks within specified timeframes.

• Leverage data analysis and knowledge-base resources to resolve customer issues and uncover opportunities.

• Maintain thorough documentation of services performed, including troubleshooting steps and test equipment outcomes.

• Execute other assigned responsibilities.

⛳️ Requirements

• Associate's degree, Bachelor's degree, military education, or High School Diploma/GED with over 6 years of experience in servicing electrical equipment.

• At least 2 years of experience in servicing medical equipment.

• Proficient in Microsoft Office Suite.

• Excellent communication skills.

• Capability to analyze and troubleshoot technical issues.

• Valid driver's license.

• Willingness to be available after hours and/or participate in a rotating on-call schedule, including weekends.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Capacity to frequently bend, stoop, twist, climb, crouch or squat, kneel, crawl, and remain seated or standing for extended periods.

• Proficiency in reaching at, above, and below shoulder level; flexing or extending the neck; and demonstrating good hand and finger dexterity.

• Legally authorized to work in the United States.

• Must not require employment visa sponsorship now or in the future.

• Successful completion of a drug screening, as applicable.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive salary and compensation packages.

• Assistance with relocation provided.

• Commitment to equal opportunity employment.

• Drug screening as applicable.

• Some customer vaccination mandates may be enforced.