Field Service Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide support for Alcon equipment across the Southeast region at customer and demonstration locations.

• Address complex technical tasks to ensure Alcon equipment operates according to established specifications.

• Diagnose, troubleshoot, and repair Alcon surgical equipment.

• Execute preventative maintenance, installations, and upgrades.

• Refer issues to the appropriate engineering teams as needed.

• Oversee daily schedules and ensure timely communication with customers, dispatch, managers, regional teams, and cross-functional teams.

• Adhere to GxP regulations and SOPs while ensuring accurate and complete documentation.

• Fulfill required training and meet individual job expectations.

• Cultivate customer relationships to secure future business opportunities, including sales and renewals of Annual Maintenance Contracts and Comprehensive Annual Maintenance Contracts.

⛳️ Requirements

• An associate’s degree or equivalent experience in a related field.

• A minimum of 2 years of relevant experience.

• Proficiency in reading, writing, understanding, and communicating in English.

• Experience with advanced medical devices and those that utilize lasers.

• Knowledge of hospital operating room and surgery center protocols.

• Familiarity with ServiceMax / CRM tools.

• Capability to lift up to 50 pounds.

• Willingness to travel approximately 30% overnight.

• Skill in troubleshooting, diagnosing, repairing, installing, maintaining, upgrading, and testing medical equipment.

• Ability to adhere to GxP regulations, SOPs, documentation, and quality control standards.

🏝️ Benefits

• Health benefits.

• Life insurance.

• Retirement benefits.

• Flexible time off for exempt associates.

• Opportunities for focused growth and development.

• Required training.