Field Service Engineer 3 – MRI/CT

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct advanced troubleshooting and repairs on designated MRI/CT and other equipment.

• Execute installation, validation, and maintenance tasks on assigned equipment.

• Guide, mentor, and support less experienced Field Engineers.

• Offer coaching and constructive feedback to team members.

• Manage customer communications and act as the escalation point for customer-related issues, including installations.

• Take ownership of customer issues from the point of dispatch or identification until resolution.

• Keep designated customers and team members updated on the status of issues.

• Lead and communicate initiatives at the HQ and Zone or Area levels.

• Co-lead regular team or modality meetings as necessary.

• Collaborate with customers and propose value-added services.

• Maintain customer service logs and internal service records diligently.

• Order repair parts and oversee cycle times effectively.

• Utilize the GEHC escalation process and work with regional and national support on corrective action strategies.

• Act as both a member and leader of the account community for assigned accounts.

• Engage with commercial counterparts, identify potential sales leads, and take part in sales opportunities such as contract renewals.

• Advocate for and implement revenue-generating programs.

• Foster customer relationships and enhance customer satisfaction.

• Monitor competitor activities and market trends.

• Collaborate with Commercial Sales teams and regional/zone leadership to facilitate business growth.

• Assist the Area Service Manager or Director of Service in growth and deployment strategies.

• Provide application training to clinical or scientific staff on assigned equipment as needed.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with 4+ years of experience in servicing electrical equipment; or equivalent military education with 4+ years of experience; or a High School Diploma/GED with 8+ years of experience servicing electrical equipment.

• Experience interacting with internal team members and external customers in a solution-oriented service process.

• Proficient in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Skilled in troubleshooting and addressing customer concerns.

• Familiarity with web applications and the Microsoft suite of products.

• Successful completion of GEHC's standard background check, including a post-offer drug test.

• Adherence to customer access policies, including required immunizations and potential additional drug tests or background checks.

• Legally authorized to work in the United States.

• Capability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and perform related physical activities.

• No employment visa sponsorship available now or in the future.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Career advancement possibilities.

• Competitive compensation package.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).