Field Property Claims Adjuster

This is a fully remote position, open to applicants in Washington.

📋 Description

• Conduct virtual and in-person investigations by visiting policyholders’ homes to evaluate property damage, ascertain liability, assess the degree of loss, and negotiate equitable settlements.

• Utilize claims management software, a company vehicle, and a laptop to assess claims-related damage and generate estimates in a paperless setting.

• Assess and report on potential subrogation opportunities.

• Report incidents related to theft, fraud, or arson to the appropriate state and industry authorities.

• Carry out responsibilities autonomously, with work directly influencing management decisions.

• Serve as a company representative in public engagements, upholding a professional demeanor in line with management expectations.

• Regularly interact with a diverse range of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant individuals.

• Employ strong customer service abilities to negotiate claim settlements with policyholders.

• Undertake additional responsibilities as assigned.

• Advocate for safety consistently and adhere to safety/ergonomic protocols as detailed in relevant company manuals.

• Employees assigned to the Catastrophe team may need to travel away from their homes for a specified duration, typically lasting 23 days.

⛳️ Requirements

• High School diploma or equivalent is required.

• Exceptional customer service experience, preferably in a retail setting.

• Experience in construction or insurance is highly advantageous and preferred.

• Outstanding communication skills, both verbal and written.

• Proficient in computer applications: MS Word, Excel, Outlook.

• Skilled in using smartphones and related applications.

• Willingness to learn about insurance policies and property damage to understand how coverage applies to specific losses.

• Outgoing personality that enjoys engaging with a diverse group of individuals, including policyholders, claimants, agents, witnesses, and fraud investigators.

• Valid driver's license and bondable status.

🏝️ Benefits

• 401(k)

• Medical

• Dental

• Vision

• Health Savings and Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• Paid Parental Leave

• Tuition Assistance